I don't have the papers that the SOS wants

Some people do not have the papers that the Secretary of State. Maybe your client was  born at home and doesn’t have a birth certificate. Maybe your client is living with a friend and has no bills or papers in her name for that address. Maybe your client has  never been married, divorced, or had any other contact with the legal system.

If your client doesn't  have the papers that the SOS requires,  the local office may not be able to issue an ID.   If you are offering a lot of alternative types of proof,   that office will probably have to ask for an exception from the main SOS office in Lansing. Your local office probably won’t ask for an exception unless you can show that you tried to get the "preferred" papers on the SOS list.  

You should use the Record of Effort form to keep track of what you are able to get, what you tried to get and couldn’t, and what you simply do not have. Keep a copy of any letters you send or letters you get back telling you that a paper is not available. 

Turn in a copy of the completed Record of Effort form to the local SOS Office and ask them to request a Central Office exception.  If you don't have the exact kinds of proof that are listed on the Secretary of State chart list of what they will accept,   make sure you bring in as many kinds of proof.   This website gives you examples of other kinds of proof that the SOS Office may consider.